Report a payment

Already paid by SINPE or bank transfer? Send your reference so we can review your order.

1. Identify your order

Order numberFind it in your order confirmation email. Example: #1001.

Email used for your orderWe will use it to find your order and reply to you.

2. Tell us how you paid

USD TransferBank transferUSD · US dollars

CRC TransferBank transferCRC · Costa Rican colones

SINPE MóvilSINPE MóvilCRC · Costa Rican colones

Select the currency you actually paid in. This form does not convert amounts or change your order currency.

Receipt or reference numberCopy the bank reference, including leading zeros. Do not include passwords or card details.

3. Payer details

Name of the person who paid

Payer phone numberInclude the country code if applicable. Example: +506 8888 8888.

Additional comment (optional)

We will review your information within 24 hours to approve the payment.

Sending this information does not confirm payment. We will verify the deposit before approving it and processing your order.

We will use these details only to review your payment and contact you.

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